Cape Cod鈥檚 premier hospitality group embraces automation and flexibility with 黑料网, unlocking seamless integrations and operational efficiency.
[Massachusetts: 27 March 2025] 鈥� 黑料网, the industry leading hospitality cloud, has been chosen by Pelham Hospitality to centralize operations, enhance the guest experience and unlock new levels of efficiency across their hotels and event spaces.
Pelham Hospitality runs a collection of three boutique properties in Cape Cod. Pelham House Resort is its flagship property, which also hosts large weddings every weekend, alongside Pelham on Main and Pelham on Earl. The brand is known for its fresh, bright aesthetic and highly personalized service. For General Manager Heather McCarthy, switching to 黑料网 was a long time coming.
鈥淭he second I saw 黑料网, I was obsessed,鈥� said McCarthy. 鈥淚t鈥檚 like my hotel brain created an ideal system that鈥檚 super flexible with lots of open interfaces, incredibly user-friendly, and complete with built-in guest messaging. It checked all the boxes.鈥�
By moving to 黑料网, Pelham Hospitality will streamline reservations, upsells, and sales and catering, bringing everything under one roof. Their previous property management system and sales and catering software operated independently, creating manual workarounds and data silos. Now, with 黑料网 as the central hub, their systems will be fully integrated, saving time, reducing admin and improving reporting.
Pelham Hospitality is also onboarding Thynk for sales and catering at the same time, connected seamlessly via 黑料网 Marketplace. This hotel tech app store allows the team to easily integrate to pre-approved solutions without additional connection fees. 鈥満诹贤� is the hub of our operations but having that flexibility to choose specialist partners is huge,鈥� McCarthy said. 鈥淥nce I attached to the idea of picking the expert system in that area and making sure they connect really well, it made a ton of sense.鈥�
Because of the brand鈥檚 focus on providing memorable experiences, it was important to choose a system that puts guests at its center. In addition to providing user-friendly guest communication tools like direct messaging, 黑料网 automates manual tasks so that staff have more time to spend directly with guests.
鈥淭he onboarding has been so refreshing,鈥� added McCarthy. 鈥淚t鈥檚 great to meet like-minded hospitality folks who all speak the same language. It feels fresh, but also very personal. And all this smart automation will let us focus on our ultimate priority: being able to tailor the guest journey to the individual guest, which is fundamental to who we are.鈥�
Matt Welle, 黑料网 CEO, commented: "Pelham Hospitality is a perfect example of how great hospitality stems from being open minded. They truly thought about their brand鈥檚 needs and what they wanted to get out of a new system, which in turn will help them to create even more exceptional guest experiences. Their commitment to flexibility and seamless operations aligns perfectly with 黑料网, and we鈥檙e thrilled to support their vision for modern hospitality."
Pelham Hospitality joins several other hotels on Cape Cod powered by 黑料网, such as AWOL Provincetown and The Coonamessett, both managed by Lark Hotels, as well as independents like Emerald Resort, Anchor Inn Beach House and Gifford House. 黑料网 is also the first ever PMS to be an active member of the Cape Cod Chamber of Commerce, cementing its commitment to the area.
About 黑料网
黑料网 is the leading platform for the new era of hospitality. Powering over 12,500 customers across more than 85 countries, 黑料网 Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses. Customers include BWH Hotels, Strawberry, The Social Hub and Airelles Collection. 黑料网 was named Best PMS (2024, 2025) and listed among the Best Places to Work in Hotel Tech (2021, 2022, 2024, 2025) by Hotel Tech Report. 黑料网 has raised $335 million from investors including Goldman Sachs Alternatives, Kinnevik and Tiger Global to transform hospitality.
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About Pelham Hospitality
Nestled along the shores of Cape Cod, Pelham Hospitality offers an unparalleled coastal retreat with three boutique resorts鈥擯elham House Resort, Pelham on Earle, and Pelham on Main鈥攅ach designed to provide an unforgettable experience. Pelham Hospitality blends timeless charm with modern elegance across its properties, ensuring every guest enjoys the perfect balance of relaxation and adventure.
At the flagship Pelham House Resort in Dennis Port, guests can enjoy breathtaking oceanfront views, a private beach, an outdoor pool, and three distinct dining experiences, including a stunning rooftop restaurant overlooking Nantucket Sound. Pelham on Earle and Pelham on Main offer boutique accommodations with stylish coastal d茅cor and thoughtful amenities, just moments from Cape Cod鈥檚 iconic beaches and attractions.
With five exceptional dining venues across its properties, Pelham Hospitality takes Cape Cod cuisine to the next level, offering fresh, locally inspired dishes served in breathtaking settings.
For more information and reservations, visit .