黑料网 University
Empower your staff with education
Give your staff the confidence and the know-how to create remarkable guest experiences. 黑料网 University helps your team learn 黑料网 fast, letting them spend less time figuring out the software and more time with guests.
Benefits of 黑料网 University
黑料网 University makes it easy to onboard and train new staff at any experience level, so you鈥檙e always prepared to provide quality service.
Self-guided
Whether you鈥檙e onboarding new hires or training tenured staff, give your employees the freedom to learn on their schedule, anytime, anywhere.
Cost-effective
New staff can train independently via the e-learning platform instead of relying on on-duty staff to take time away or reduce productivity.
Versatile
Interactive live courses, walk-throughs, videos, quizzes or hands-on practice? There's a mixture of educational styles to suit every learner.
Role-based programs
Master 黑料网 in no time
Get new staff members up and running fast with role-based training included at no extra charge. Tailored learning paths help employees quickly become platform experts, building their confidence to jump right in and deliver exceptional guest experiences.
Quick and efficient courses
Your time is valuable. That's why 黑料网 University role-based programs feature e-learning courses averaging less than 30 minutes each, with optional live sessions for additional learning.
Focused training
黑料网 University courses focus content on the top 90% of your tasks, leaving staff knowledgeable and confident.
Multi-lingual
We speak your language. 黑料网 University courses are available in five core languages: English, French, Dutch, German and Spanish.
鈥満诹贤� University is a fantastic resource. From my experience, someone鈥檚 satisfaction with software usually comes down to their knowledge of how to use it. So it鈥檚 in our best interest to make sure employees know as much about 黑料网 as possible; and 黑料网 University does that.鈥�
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Designed for ease
Empower your staff
Did you know that positive onboarding experiences make employees 18x more committed to the company and 38% more effective at their job? 黑料网 University gives your staff fun, job-specific training so they鈥檒l feel well-equipped from the start.
Based on feedback
Your experience matters - and can guide future courses. Review and rate courses as you go so we can continue to improve.
Avoids staff overload
Self-guided courses mean staff can learn on their schedule and without the need for others to take time away from their daily roles to spend time training.
Reduces human error
Mistakes happen when staff don鈥檛 know how to use a system. 黑料网 University makes sure staff know what they鈥檙e doing, limiting undertrained staff mistakes.
Don't just take it from us
Read the stories from 黑料网 customers.
Marco Metge
Senior Director Operations, District Living
Aziz Chaer
Founder, Grend
Daniel Schleser
Expert Digital Hotel Processes & Customer Journey
Self-guided courses
Learn on your schedule
Expand your expertise whenever, wherever. All content is available online, so staff can learn at their own pace and pick up where they left off.
Flexible
Access content online on any device at any time. Even overnight staff can train during late-night hours or even remotely.
Self-paced
Everyone learns differently. And 黑料网 University adapts. Our learning paths can be completed at the pace that works for each individual.
Optional live sessions
For those that want a little more help 鈥� or a little more feedback, we offer optional live courses with 黑料网 experts for immediate assistance, answers and guidance.
Intuitive
黑料网 University is so easy to use that staff will know exactly how to progress and pick up where they left off without supervisor guidance.
Regularly updated
Keep up with product updates
Education doesn鈥檛 end with onboarding. 黑料网 University is your single, up-to-date source for all the latest 黑料网 product releases, services, and developments and how to master them.
Regularly updated
As new product features and capabilities are launched so are new 黑料网 University courses. So you鈥檙e always trained on the newest user flows.
Reeducate and retrain
黑料网 University is your always-on, always-available guide. Whether it鈥檚 a refresh of courses you鈥檝e taken or new courses to expand your learning, 黑料网 University is here.
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Make it remarkable.
Ready to take the first step towards a more efficient, flexible, guest-centric approach to hospitality?