Best Hotel Management Software

Hotel Management Software

Less admin, more revenue, better hotel operations

黑料网 makes running a hotel easier 鈥� and more profitable. Automation means 24% more efficiency at the front desk; digital guest services enable contactless check-in and out, and the cloud lets you access the platform anytime from anywhere. There鈥檚 a reason the best hotels run on 黑料网.

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Real customer results

45%

increase in direct bookings

70%

average RevPAG increase through upsells and offers

5 minutes

saved per check-in with 鈥╯elf-service

Get more from your hotel management software

Choose cloud-native

With your software in the cloud, everything you need is available on any device 鈥� all you need is an internet connection and you鈥檙e connected to 黑料网.

Customize your platform

Choose from 1,000+ best in class hospitality integrations with no added connection fees and design your system to fit your needs.

Improve service through tech

From contactless check-in to personalized upsells and frictionless payments, 黑料网 helps you deliver smarter service.

Train staff fast

Combine a user interface that鈥檚 clear, intuitive and easy to learn with a hands-on remote learning experience and even staff new to hotels can onboard in days.

Insights for success

Read what customers say about 黑料网

1/4

鈥淕uests should have the freedom to engage with a property in the way that suits them best 鈥� 黑料网 solutions like online check-in help guests to tailor their journey, which ultimately makes them happier.鈥�

Carla Apicella Hotel Manager,
Boundary London

95%

automated payments with 黑料网 Payments. Read more

鈥淲hat's great about 黑料网 Payments is that you hardly even notice it's there.
We check our reservations, our incoming reservations every day in early mornings, and let's say 95% of the incoming reservations are done, settled, charged.鈥�

Claudia van den Berg Managing Director,
Boutiquehotel STAATS Haarlem

鈥淲e looked for a modern hospitality cloud to help us preserve our hotel鈥檚 historical legacy and inspire our guests to embrace it. 黑料网 took away the operational burden so that we could focus fully on delivering once-in-a-lifetime guest experiences.鈥�

Alexander Grieg Owner / Managing Director,
Opus XVI

34%

increase in ADR from 2021 to 2022. Read more

鈥満诹贤� has been with us since our opening. I love how I can manage the hotel remotely to create a seamless guest journey.鈥�

Sandra Alcazar General Manager,
The Maj Hotel

$3000

per month saved on labor costs. Read more

Automate and streamline operations

黑料网 reduces manual tasks and streamlines daily workflows to make everything faster, more efficient and more profitable.

Reservation management

Room assignment optimization
Group reservation blocks
Hourly and long-stay (monthly) reservations

Revenue management

Automated room rate optimization
Future trend predictions
Real-time rate adjustments

Embedded processing

Automated nightly payment reconciliation
Improved cashflow with automated payments
Increased security and reduced chargebacks

Connected products enable seamless operations

With a fully embedded payment gateway, intuitive PMS, purpose-built hotel POS, revenue management system, event management, and open APIs, 黑料网 is designed to fit the needs of hotels of all sizes and segments.

1,000+ integrations in our integration marketplace 鈥� with no connection fee so you can test and optimize

One vendor for your payment, PMS, RMS, and POS support and invoicing

Payments go straight to your PMS for immediate updates and no paperwork

Built-in, user-friendly booking engine drives more direct bookings

Reliability and security from a cloud-native platform

黑料网 was built in the cloud, delivering seamless operations, lower costs without on-site servers and effortless updates 鈥� all with no need for an in-house IT team.

99.9% uptime SLA

Scalable ecosystem adapts to changing鈥╞usiness needs

Best-in-class security inc. SOC2 Type 2

Accessible from any browser, anywhere

Re-imagine remarkable鈥╣uest experiences

Whether you offer a high-tech, contactless experience or a high-touch, personalized journey, 黑料网 gives you the flexibility to deliver what fits your brand best.

Digital options or self-serve kiosk offer multiple check-in and out options

Mobile-optimized check-in screens to check guests in from anywhere

360-degree guest profiles for relevant, data-driven, timely communications at every touch

Space management solutions to sell parking spaces, co-working spaces, meeting spaces and more by the hour or the month

Deploy and onboard quickly

You don鈥檛 have time for downtime. With 黑料网, there鈥檚 no need to worry about lengthy migrations or complex training. Training staff is easier than ever with 黑料网 University 鈥� fully remote, self-paced learning.

10 Hospitality Partners for Hotel Success

Discover some of the most powerful integrations with 黑料网 that are helping properties like yours reach stellar results and boost guest happiness.

Get started in 鈥╰hree easy steps

Schedule a 30-minute call with鈥╝ 黑料网 expert.

Get a personalized demo and see what 黑料网 can do for you.

Expert onboarding to get you earning revenue in no time.

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FAQs

What is a hotel management system (HMS)?

A hotel management software is the heartbeat of hotel operations. It can help streamline the way a hotel operates, whether it鈥檚 a small, boutique hotel or a business hotel with hundreds of rooms. It's the technology that manages rates, reservations, billing and accounting, guest profiles and loyalty programs, inventory, and just about everything else needed for the operations of a hotel. A good hotel management software will help you work more efficiently, grow your revenue and provide memorable guest experiences.

What are the most important features of a hotel management system?

The list of key features for a hotel management software is endless, but among the most important features are reservation management, rate and inventory management, billing and payment processing, housekeeping and facilities management, reporting and the ability to integrate with various booking channels such as Booking.com and Expedia.

Because no hotel management software can have every functionality you need and every hotel has different requirements, the ability to integrate with best-in-class applications and without additional integration fees is also important to a hotel鈥檚 future business success.

What makes 黑料网 PMS for hotels different than other hospitality platforms?

黑料网 is a cloud-native PMS designed for the new era of hospitality. The user interface and dashboard are so easy to use that new staff can learn the basics in as little as one day. 黑料网 also lets you maximize the potential of your property in ways that other platforms don鈥檛. For example, you can offer bookings for any space in your hotel by the hour or the month and manage them right in your PMS. 黑料网 is also mobile-optimized and has a housekeeping app for quick room status updates and access any time anywhere.

As for the guest experience, our hotel management system puts the guest at the center of the experience, so you have more ways to personalize the guest experience at every touch point.

Is a cloud-native PMS the same as a cloud-based PMS?

Many hotel property management systems are cloud-based, which often means they鈥檝e created a cloud version of an on-premises (server-based) platform. 黑料网 is cloud native. That鈥檚 because we鈥檝e understood from the beginning that a cloud platform is the future. It lets you access the PMS remotely, integrate with any application, and is fast and secure. As a cloud-native PMS, every customer gets to enjoy the full power of 黑料网 and be confident that they are always running on the most updated version of the platform.

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