Maison Juste thrives with a digital guest journey and seamless tech
The French hybrid hospitality hotel has a connected tech ecosystem that includes automated payments and a seamless guest journey.
Maison Juste customer story
booking engine conversion rate
14.7%
chargebacks
Zero
of card payments automated
100%
About Maison Juste
is a modern hotel in Marseille that blends the hotel, apartment and co-living experience. There is no front desk and no physical keys, so guests access their rooms via their smartphone, and the brand has a strong commitment to sustainability, working with local artisans and suppliers.
鈥満诹贤� gives us payments peace of mind because we know that whether the guest is paying by card or any alternative method, the transaction will be fast and secure.鈥�
Secure, easy-to-action payments
Challenge
Hotels need to handle an increasingly diverse range of payment methods securely while keeping internal processes fast and effortless.
Solution
Every card payment to Maison Juste is automated through 黑料网 Payments. This guarantees a high level of security while also cutting down on manual work for staff. Once a guest has departed, if they still have an outstanding bill, staff can action a payment request via email with a single click in 黑料网. Payment can then be made swiftly by the guest through their preferred method.
Result
鈥� 100% of card payments automated through 黑料网 Payments
鈥� 91% of post-stay payment requests completed at first time of asking
鈥� 16% of post-stay payments made through Apply Pay
鈥� Zero chargebacks
Outstanding booking engine performance
Challenge
Some OTAs charge as much as 20% commission rates, so it鈥檚 vital that hotels have a reliable and effective means of direct booking on their own website.
Solution
Maison Juste uses 黑料网 Booking Engine to give potential guests a modern, user-friendly booking journey. If the selected dates are unavailable, it automatically suggests similar dates to reduce drop-off. Once the room is selected, guests can book a number of add-ons including breakfast, flowers and pet reservations.
Result
鈥� 14.7% booking engine conversion rate (industry average for independent hotels is 3.3%)
鈥淭he 黑料网 Booking Engine is really powerful. Not only can we easily set up multiple versions for different groups, but it鈥檚 also easy to manage add-ons and boost upsells.鈥�
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Make it remarkable.
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